Welcome to Pro Boxing Shop’s FAQ section. We’ve compiled answers to the most common questions about our champion-class boxing gear and services. If you don’t find what you’re looking for, please contact our support team at [email protected].

PRODUCT QUESTIONS

What types of boxing equipment do you sell?
We specialize in professional-grade boxing gear including gloves (training, sparring, and bag gloves), headgear (standard and cheek protector styles), body protectors, groin guards, injury support gear, boxing rings, speed balls, and fitness accessories. Whether you’re training for competition or fitness, we have what you need.
How do I choose the right boxing gloves?
Glove selection depends on your weight, training purpose, and experience level. Our product pages include detailed sizing guides. For sparring, we recommend 16oz+ gloves for proper protection. Bag gloves typically range 10-14oz. Beginners should consult our Boxing Fitness section for starter options.
Do you sell equipment for boxing gyms?
Absolutely! We offer bulk purchasing options for gym equipment including boxing rings, multiple sets of gloves, coaching equipment, and body weight management tools. Contact us for special gym pricing at [email protected].

ORDERING & PAYMENT

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout. All transactions are encrypted for your protection.
Is my payment information secure?
Yes! We use industry-standard SSL encryption to protect all transactions. We never store your full payment details on our servers.
Can I change or cancel my order after placing it?
We process orders quickly (within 1-2 business days), so please contact us immediately at [email protected] if you need to modify or cancel. Once shipped, standard return policies apply.

SHIPPING & DELIVERY

Where do you ship?
We ship globally to most countries (excluding some Asian and remote regions). Our carriers include DHL, FedEx, and EMS for reliable worldwide delivery.
What are my shipping options?
Standard Shipping ($12.95): Via DHL/FedEx – 10-15 days after dispatch
Free Shipping: Via EMS – 15-25 days after dispatch (orders over $50)
How long does processing take?
Orders typically ship within 1-2 business days (excluding weekends/holidays). Each item undergoes quality inspection before packing to ensure it meets our champion standards.
Can I track my order?
Yes! You’ll receive tracking information via email once your order ships. Track your gear every step of the way like a true contender tracking their training progress.

RETURNS & EXCHANGES

What’s your return policy?
We offer a 15-day return policy from delivery date. Items must be unused, in original packaging with tags attached. Contact [email protected] to initiate returns.
Who pays for return shipping?
Customers are responsible for return shipping unless the item is defective/incorrect. We recommend using trackable shipping for returns.
How long do refunds take?
Once we receive and inspect your return, refunds process within 5-7 business days to your original payment method.
What if my item is damaged/defective?
Contact us immediately at [email protected] with photos of the issue. We’ll arrange replacement or refund and cover return shipping.

ACCOUNT & SUPPORT

How do I reset my password?
Click “Forgot Password” on the login page. You’ll receive email instructions to create a new password – just like learning a new boxing combo, it’s quick to master!
How can I contact customer support?
Our boxing-knowledgeable team is ready to help at [email protected]. We typically respond within 24 hours (excluding weekends).
Do you offer product recommendations?
Absolutely! Tell us about your training goals, experience level, and needs at [email protected], and we’ll suggest the perfect gear combination – your personal cornerman for equipment selection.

STILL HAVE QUESTIONS? WE’RE HERE TO HELP!
Email: [email protected]
Pro Boxing Shop – 4771 Frederick Street, El Paso, US 79905